A Remarkable Master Class

Creating a Culture of Accountability

15 Lessons

1 Hour 25 Minutes


Accountability is consistently on the Top Ten of my Hit Parade. Leaders regularly ask me questions about it, hoping I will have the magic answer. They ask:

  • “How can I get my people to be more accountable?”
  • “Why aren’t people accountable anymore?”
  • “Can I coach accountability?”
  • And more!

Personal accountability is sorely lacking—and urgently needed in the workplace. When no one is responsible for an outcome, no tough choices are made, no innovative decisions are implemented, and little out-of-the-box thinking is done.

So how exactly can you get more accountability from your team?

The answer is actually quite easy: YOU. Organizational accountability starts with you.

As leaders we must go first – we must provide an example of personal accountability for others to follow. When you are more accountable, by extension, you are helping to build it in your organization. Our willingness to accept responsibility has a trickle-down effect: When our team sees us as willing and able to wrap our arms around a new project or initiative, navigate the challenges and inevitable bumps-in-the-road without making excuses for results, it has an impact on them.

People are more apt to model personal accountability if they see it in their supervisors on a regular basis. Think about it: How can the people that report to you embrace a behavior of accountability if you don’t?

And fortunately, accountability is not just a mind-set—it’s a skill-set that everyone can learn. 

In this Master Class, we'll start by defining what accountability really is - after all, it's hard to create a culture of accountability if we don't know what it actually means. You'll learn the three components of accountability and how they affect your ability to be responsible for your actions.

You'll learn the biggest barriers to making personal accountability work and how to recognize them as well as key questions we must ask ourselves – and find answers for – to really own our accountability.

We'll end the Master Class with real-world application tools including the role of accountability in coaching, how to create 
greater accountability in meetings, how to create accountability on remote and/or hybrid teams and so much more!

Accountability has a 3-D effect – it impacts results for the leader, for the team (and individual team members), and the entire organization. Regardless of which reasons are most important to a person’s perspective, time spent raising your personal accountability, influencing others to raise theirs, or creating a cultural norm of accountability are some of the most powerful things you can do to improve organizational results.

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Lessons in this Master Class:


Why Accountability Matters

Opening thoughts

Accountability Basics

What is Accountability Anyway?

It is hard to create a culture of accountability when we don’t all know what that word even means. Let’s start there.

Accountability isn’t a Four-Letter Word

So many people view accountability as a negative and something that is done to them. Here’s how to get people past that perception.

Why Culture?

Describing culture and how accountability and culture are connected.

Accountability Starts with You

If you want others to be accountable, the first question is, are you modeling it?

Accountability Principles

The Choice We Always Make

There is a fundamental choice we make (often subconsciously) that determines our willingness to be accountable.

The Opposite of Accountability

What is the opposite of accountability? And how often are you making that choice?

Changing Our Choice

How to help yourself and others choose to be accountable.

Asking Accountable Questions

Know the right questions to ask yourself and others to create greater accountability.

Barriers to Accountability

Here are the barriers that can keep people from choosing accountability.

Applying Accountability in the Real World

Accountability and Coaching

The role of accountability in coaching.

Accountability in Meetings

Creating greater accountability in meetings – and getting more done.

Accountability in Remote/Hybrid Teams

Creating accountability on your hybrid teams.

Maintaining Your Accountability Culture

How to help your team remain accountable to each other.


Creating Accountability is a Leverage Point

A Call to Action

BONUS: More thoughts on a Culture of Accountability

Want More Accountability

An extra video from Remarkable TV

Getting More Accountability From Others

An extra video from Remarkable TV

You Can Lead Your Culture

A bonus video on Mindset

Start Small Start Today

A bonus video on Mindset

Crisis Exposes Crisis Helps

A bonus video on Mindset

Stories Build Culture

A bonus video on Mindset

Remarkable Master Classes = Affordable Leadership Development That Creates Lasting Results!

Remarkable Master Classes are broken down into short, bite-sized lessons (5 – 10 minutes each) – allowing learners take it at their own pace, wherever they are, and most importantly, when they are ready to learn.

With Remarkable Master Classes, you get:

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  • Cost-effective, leadership development that delivers meaningful results and builds strong leaders

Team Discounts & Group Training Solutions are available. Learn more here!

About the Facilitator

Kevin Eikenberry is a recognized world expert on leadership development and learning and is the Chief Potential Officer of The Kevin Eikenberry Group. Twice he has been named by Inc.com as one of the top 100 Leadership and Management Experts in the World and has been included in many other similar lists. He is the author, co-author or a contributing author to nearly 20 books, including Remarkable Leadership, From Bud to Boss – Secrets of the Successful Transition to Remarkable Leadership, The Long-Distance Leader: Rules for Remarkable Remote Leadership and The Long-Distance Teammate: Stay Engaged and Connected While Working Anywhere. His blog is consistently ranked among the world’s best, most read and most shared on leadership.

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